Đề thi VSTEP Listening B1 — Changing a Flight Booking (Cuộc gọi thay đổi vé máy bay)

Speaker A (Agent): Good morning. How can I help you? Speaker B (Customer): Hi, I'd like to change my flight. My booking reference is BK2947, from London to Barcelona next Tuesday. Speaker A: I'm sorry to hear you need to change it. What's the reason? Speaker B: My mother is in the hospital, so I need to travel either a day earlier or a bit later. Speaker A: I see. Unfortunately, basic economy tickets normally can't be changed, but for medical emergencies we can waive the fee. Speaker B: That's good to hear. How much extra will it cost? Speaker A: The fare for Wednesday is 195 pounds, and you paid 180, so you'd only pay the 15 pound difference. There's also a direct flight at 9:40 a.m. that day. Speaker B: Perfect. Please book me on that one and confirm everything by email. Speaker A: You'll get the confirmation within ten minutes. Anything else? Speaker B: No, thank you for your help.