Đề thi VSTEP Listening B1 — Flight Booking Change (Travel)

Tom: Good morning, Sky Travel. Tom speaking. How can I help? Sarah: Hi, this is Sarah Johnson. I'm calling about my flight to Bangkok next week. Tom: Sure. Can you give me your booking reference? Sarah: It's TR-7823. Tom: I see you're on flight TG 117, departing March 15th at 10:30 PM. What's the issue? Sarah: My mother is ill, so I need to change the date to March 12th if possible. Tom: I'm sorry to hear that. There's a flight on the 12th at 2:15 PM. There's a $50 rebooking fee plus $30 fare difference. Sarah: That's fine. Is it direct? Tom: Yes, direct flight, about 11 hours. Shall I proceed? Sarah: Yes please. Also, could I upgrade to a window seat? Tom: Window seats cost an extra $25. I'll add that. Sarah: Perfect. How will I get the new ticket? Tom: I'll email you the new e-ticket within the hour. Anything else? Sarah: No, thanks for your help. Tom: You're welcome. Hope your mother recovers soon.