Đề thi VSTEP Listening B2 — Customer Service (mẫu 2)

Speaker A: Good afternoon, TechWorld Support. This is Sarah. How can I help? Speaker B: Hello, I'm calling about a laptop I bought two weeks ago. It has a battery problem. Speaker A: I'm sorry to hear that. Could you provide your order number? Speaker B: Yes, it's TW-2024-58736. Speaker A: Thank you. I can see your order. Could you describe the issue in detail? Speaker B: The battery drains very quickly. Even when fully charged, it only lasts about two hours. I've tried restarting and updating the system, but nothing works. Speaker A: I understand. Under our warranty, you can have a technician inspect it at home, or bring it to our center for a free battery replacement. Speaker B: I'd prefer the home inspection since I use it for work every day. Speaker A: We have an opening this Saturday at 10 a.m. Does that work for you? Speaker B: Yes, Saturday morning is perfect. Thank you so much! Speaker A: Great. I'll send you a confirmation email with all the details shortly.